Contact Information Art Zoo Museum

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LOCATION

Herengracht 368,
1016 CH, Amsterdam
mail@artzoo.com
T: 088 518 5001 | You can reach us Monday until Sunday 10:00am to 12:00pm and from 01pm to 04pm.

TRAVEL TRADE

For all inquiries about travel trade partnerships and other commercial collaborations, please contact trade@artzoo.com

PRESS AND MEDIA INQUIRIES

For all press and publicity enquiries, please contact eva@artzoo.com

FAQ - Frequently Asked Questions

Below you will find frequently asked questions and answers about tickets, visiting the museum and accessibility. If you cannot find the answer to your question, please contact us at mail@artzoo.com.

TICKETS

Yes, you can purchase tickets at the museum reception desk. We only accept digital payments. However, please note that tickets for specific time slots may already be sold out online.
No, this isn't necessary, but you're welcome to do so. You can also show your tickets digitally.
Tickets purchased through our website can be easily changed online. Please follow the instructions at https://tickets.artzoo.com/en/ticketsupport
First, please check if your payment was successful and the amount has been debited from your account.
The email might have gone to your junk mail, spam folder or another email folder. Tip: search for "Globalticket" or "Global Ticket" in your email. If you still cannot find the email containing your tickets, please contact us at mail@artzoo.com
Tickets cannot be cancelled. However, you can change the date and time of your ticket up to 24 hours before your visit. If you purchased your ticket through another vendor rather than through our website, their terms and conditions for ticket changes will apply.
Yes, Art Zoo Museum offers a discount on admission to cardholders of these cards when shown together with your e-ticket at entry.
Yes, children under 6 also need a reservation. The ticket is free.
No discount is available for over-65s.
Yes, you can - admission is free with presentation of your Stadspas.
You can enter up to 15 minutes after your scheduled time slot. Later entry may be possible if there is sufficient availability in the adjecent time slot.

VISITING THE MUSEUM

A visit takes between 45 minutes and one hour.
Yes, there is a cloakroom where you can store coats, bags and umbrellas. Bags larger than A4 size and umbrellas are not permitted in the museum.
The audio tour is available in Dutch, English, German, French, Spanish, Italian, Arabic, Russian, Japanese, and Chinese (Mandarin).
The Dutch and English versions include additional sound effects.
Although Art Zoo is filled with animals, it is not a zoo in the traditional sense. All animals in Art Zoo Museum are preserved specimens, displayed as artworks. Art Zoo is, quite literally, an artistic zoo.
None of the animals were killed for the museum. Each and every one of them died of natural causes at breeders or zoos, before finding their forever home here at Art Zoo Museum.
No, pets are not permitted in the museum. Guide and assistance dogs are welcome.
Yes, photography for personal use is permitted in the museum. Otherwise get in contact with: mail@artzoo.com
Flash photography & selfie sticks are not allowed.
Art Zoo Museum makes for a wonderful family outing, offering scavenger hunts for all ages.
We kindly ask that you supervise children closely and ensure the artworks are never touched.
Yes, the museum has a historic garden next to Bar Vasari, where you can order drinks and light refreshments such as pies and paninis. Both are well worth a visit to wind down after exploring the museum and the bustling city centre.
Yes, but please be aware that the museum has several staircases and narrow spaces where access with a pushchair may be difficult or impossible without assistance.
It is better to store it at the front desk.

GROUPS & SCHOOLS

For enquiries about group visits of more than
12 people or school visits,
Please email events@artzoo.com

ACCESSIBILITY

Due to the restrictions of our historic building, there are unfortunately limitations for visitors with reduced mobility.

The museum is not wheelchair accessible.

At Art Zoo Museum, (short) flights of stairs lead to the main entrance and between exhibition spaces. The bar is also only accessible via a short staircase. Therefore, for a comfortable visit, you must be able to manage stairs (at least a few steps).

VENUE HIRE & CATERING

Our venue offers:

Various meeting and presentation spaces of different sizes (up to 120 people). These can be hired for full or half days, with optional extras including museum tours and lunch or drinks receptions in the bar. For enquiries about room hire and catering, please contact events@artzoo.com
A bar suitable for lunch and drinks receptions.
A historic courtyard garden.
Art Zoo Museum is not a licensed wedding venue.